Returns & Exchanges Policy

Your rights come first. This policy follows the consumer protection and e-commerce laws that apply to us, and it is written to be clear and fair, so you always know what to expect.

Last updated: October 2026

What can be returned

Product	Accepted for return or exchange	Who pays return shipping
New books and printed materials	Wrong item, missing item, manufacturing defect, or damage in transit	Hawamech
Used and vintage books	Wrong item, or a condition worse than the grade shown on the product page	Hawamech
Stationery and office supplies	Change of mind (unused, in unopened packaging), or a defect	You, for a change of mind. Hawamech, for a defect
Reading accessories and children’s personal-use items	A defect only. Not returnable once opened or used	Hawamech
Gift cards	Not returnable and not exchangeable for cash	—

Time limit and general conditions

You can ask for a return or exchange within 30 days of receiving your order. To be accepted, the item must be clean and in its original condition, unused, with its factory seal or plastic wrap unopened, and you need to give us your order number or invoice.

New books and printed materials

In line with consumer protection and intellectual property laws, books, magazines, newspapers, software and similar items cannot be returned or exchanged when they match their description and have no defects.

The only exception is a real manufacturing defect, such as blank or missing pages, pages bound in the wrong order, or text that cannot be read. In that case we offer you the best option for your delivery destination (Egypt or abroad) and for the publisher’s stock: a replacement copy or compensation.

Used and vintage books

We show the real condition of every used or vintage book with one of three grades, and its price reflects that grade:

• Excellent: as good as new.
• Good: in good condition, with light signs of use.
• Worn: perfectly readable, with handwriting or light creases.

A used book is not a new book. Handwriting, dedications or slightly worn edges are part of what a used or vintage book is, so they are not a reason for a return.

Covers and colours

We list the details that define a book: its title, author and publisher, and often its size, especially for classical works. Publishers have the right to change a cover’s design or colours between printings, so a different cover is not a reason for a return or exchange, as long as the content and the details above match your order.

Prices and comparisons

We sell original books only, our prices are shown openly before you buy, and we keep the price of your order even if the publisher or vendor changes it while we prepare your order. Finding a similar product at a different price on another website or in another shop is therefore not a reason for a return or exchange.

Items excluded for health reasons

To protect everyone’s health, reading accessories and children’s products for direct personal use cannot be returned or exchanged once their packaging has been opened or they have been used.

One return per order

Once a return or exchange is accepted on an order, whether for one item, part of the order or the whole order, no further return or exchange can be made on that same order.

Reporting a defect or damage

For a return because of a defect, damage or a wrong or missing item, please send clear photos or a video of the problem within 24 hours of delivery, by email to info@hawamech.com or through our contact form. Our team replies with a decision within 24 hours.

How to request a return

1. Write to info@hawamech.com with your order number, the item and the reason, and add photos or a video if something is wrong with it.
2. We confirm your request and send you the return instructions.
3. Send the item back in its original packaging, with your order number.
4. Once we receive and check it, we send the replacement or your refund.

How refunds are paid

• Paid online: we refund the same card you paid with. Your bank usually takes 3 to 14 working days to show it.
• Paid cash on delivery in Egypt: we add the amount as store credit to your Hawamech account for your next order, or send it to a local e-wallet if you prefer. Just tell our team which you would like.

Return shipping costs

• Hawamech pays all shipping costs when we sent the wrong item, when a book has a manufacturing defect, or when stationery or accessories arrive damaged.
• When a return is a change of mind (where the item allows it), you pay the return shipping, local or international.

Changed your mind before delivery?

You can cancel an order and get a full refund within 2 hours of placing it, before it is handed to the courier. See our Terms & Conditions.